We probably won't be able to fix the issue before the next release (since we have no idea why it's happening), so I, as the game's product manager, am trying to come up with an alternative plan. One is to remove the offending prize, but that will anger the players, that it's being removed without being replaced with something of equal value. I came up with another idea, but I will completely admit that it's not fair to the players and it's not good and it's evil. (We also won't do it, but it was still an idea.) My husband, who works with me, looked at the idea and said, "Woah. That's some shady shit." To which I replied, "Product manager victorious! The laws of spinners are MINE!"
Ah, the descent into darkness is slippery and lined with bowls of ice cream.